Scottish

   Social Housing Charter & Annual Report

housing

      you call home...



West of Scotland Housing Association (WSHA) strives to be more than just a landlord. With over 50 years of history, what sets us apart is the way in which we go further to improve the lives of our tenants, innovatively responding to their needs as their lives change.
 

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for 2019/20

welcome

GOING FURTHER
HOMES

We are proud to provide a home for life and we are committed to providing high-quality, safe and affordable homes that you are proud to call your own.

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We provide around 3,500 tenanted homes

and over 400 owner occupier homes across the West of Scotland and go further

to provide housing you can call home.

 

1/1

93%

Tenants satisfied with how we manage their neighbourhood

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going further...

             people

People are at the heart of everything we do, whether it’s tenants and staff. We are committed to looking at new and innovative ways to deliver services that reflect the needs of our tenants and customers.
 

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more
 

communities...

A community to us is more than just building and managing affordable homes; it is about creating safe, socially inclusive, thriving, vibrant communities where tenants want to live. We want to  ensure our tenants have access to training and employment opportunities, where tenants are supported to maximise their income, where they have improved health and wellbeing and feel good about their life. 
 

going further

   value for money...

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£

Achieving value for money is important to us and we want to ensure we provide high-quality and cost efficient services that meet your aspirations.

accounts

How every £1 is spent

100%

Tenants satisfied with the

opportunities given to them to participate in our decision making

our people...

We have around

90 staff

who put tenants

at the heart of everything they do and strive to provide

excellent customer service.

jargon     

       buster...