going further...

            homes

We are proud to provide a home for life and we are committed to providing high-quality, safe and affordable homes that you are proud to call your own.

2019

    /20

2018

    /19

SHN

average

Stock meeting the Scottish Housing

Quality Standard

96%

96%

95%

Tenants satisfied with

the quality of their homes

88%

95%

88%

88%

Average time taken to complete emergency repairs

2.47

hours

2.47

2.66

hours

3.77

hours

Average time taken to complete

non-emergency repairs

4.43

days

4.36

days

6.60

days

Repairs completed

right first time

88%

86%

92%

Tenants satisfied

with the repairs service

94%

90%

92%

Homes meeting EESSH

97%

97%

87%

Going forward…


Quality

     of our Homes


Pre-1919 tenement properties account for around 20% of our overall stock numbers. We have commissioned consultants to investigate what options we have for improving our tenements in terms of energy efficiency, layout and on-going maintenance. We are doing this through detailed work on five pilot projects within some of our communities

New Homes
 

In 2019/20 we completed 43 new homes in East Kilbride and South Ayrshire. We also started construction on 227 homes at sites in Glasgow and South Ayrshire.

 

We have made significant progress with our ambition to develop Passivhaus Standard homes in Glasgow and at the end of March 2020, we secured grant funding to support the delivery of 111 new homes to Passivhaus standard over the next two to three years.

 

We continue to work closely with our development partners to provide new homes to as high a standard as we can creating attractive spaces where our tenants can enjoy and be proud to call their home. WSHA believes that good design standards is fundamental to help communities thrive and sustain well into the future. 

Repairs Service
 

We have seen improvements with our repairs services and want to build on this by undertaking an options appraisal about how best to deliver services and how the team will continue to work with contractors to ensure performance levels are maintained. We will also combine our void and repairs contracts to improve service delivery and get better value for money.

How to
Contact Us

Camlachie House
40 Barrowfield Drive, Camlachie
Glasgow G40 3QH

Tel: 0141 550 5600
Fax: 0141 550 5601
info@westscot.co.uk

Office
Opening
Times

Monday 9am - 5pm

Tuesday 9am - 5pm
Wednesday: 9am - 5pm
Thursday 9am - 5pm
Friday: 9am - 4.30pm

Legal
Information

We are Scottish Charity No. SC018486


We are registered with the Scottish Housing
Regulator, Registration No. HEP201

We are registered with the Financial Services
Authority as an Industrial and Provident
Society.  No 1828R(S)

We manage over

3500 houses