Scottish Social

Housing Charter 


The Scottish Social Housing Charter requires Registered Social Landlords to show how they perform against a number of key outcomes.

SHN Average



The Scottish Housing Network (SHN) is a benchmarking group of Registered Social Landlords in Scotland. This allows us to compare our performance with similar sized housing associations.

Scottish Housing

Quality Standard 


The Scottish Government have set a minimum standard to ensure no home ever falls below this level. We must ensure homes are energy efficient, safe and secure, not seriously damaged and have kitchens and bathrooms that are in good condition.



The Energy Efficiency Standard for Social Housing (EESSH) aims to improve the energy efficiency of social housing in Scotland. It will help to reduce energy consumption, fuel poverty and the emission of greenhouse gases.



Passivhaus is an international energy performance standard when buildings are constructed to require little energy use for heating or cooling which means low fuel bills for tenants and this in turn will help address fuel poverty.

Planned Maintenance


Every year we carry out a programme of work to improve our homes. This can include new bathrooms, windows, kitchens and roofs.

Reader’s Panel


A group of tenants who work with us to review documents and policies before they are finalised.

Void Process

This is what we call the period between a home becoming empty and a new tenant moving in. This process can include carrying out repairs and identifying a suitable new tenant.