going further...

    value for money

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£

Achieving value for money is important to us and we want to ensure we provide high-quality and cost efficient services that meet your aspirations.
 

2019

    /20

2018

    /19

SHN

average

Tenants who felt their rent represents good value for money

88%

74%

83%

Rent lost through properties being empty

0.72%

0.52%

1.14%

Average number of days

to let a property

28

days

27

days

33

days

Rent collected from tenants

as a % of total rent due

99%

99%

99%

£

Rent arrears as % of due

6.18%

5.63%

6.14%

Owners satisfied with

factoring service

72%

56%

65%

We will create an Owner’s Engagement Strategy which will involve a comprehensive survey to our owners in relation to how they would like us to engage with them and methods of involvement as well as assessing satisfaction with the service we will provide. The results of this survey will form the basis of our strategy with our owners with the main aim of listening to their feedback and improving the services that we deliver.

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Going forward…


Value

   for Money
In 2020/21 we will continue to deliver the objectives within our Value for Money Strategy which focuses on ensuring we provide quality services, deliver wider societal benefits and use our resources effectively to deliver the best possible outcomes for our tenants. We will also deliver our organisational Efficiencies Plan to reduce unnecessary costs.

Reducing Arrears

In July 2020 we completed a restructure of our Housing Services Team and created a dedicated team of experienced staff who will focus on reducing our arrears and supporting tenants who have difficulties paying their rent.

Improving Services

           for Owners