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value for money
£
Achieving value for money is important to us and we want to ensure we provide high-quality and cost efficient services that meet your aspirations.
2019
/20
2018
/19
SHN
average
Tenants who felt their rent represents good value for money
88%
74%
83%
Rent lost through properties being empty
0.72%
0.52%
1.14%
Average number of days
to let a property
28
days
27
days
33
days
Rent collected from tenants
as a % of total rent due
99%
99%
99%
£
Rent arrears as % of due
6.18%
5.63%
6.14%
Owners satisfied with
factoring service
72%
56%
65%
We will create an Owner’s Engagement Strategy which will involve a comprehensive survey to our owners in relation to how they would like us to engage with them and methods of involvement as well as assessing satisfaction with the service we will provide. The results of this survey will form the basis of our strategy with our owners with the main aim of listening to their feedback and improving the services that we deliver.
