Welcome to our Scottish Social Housing Charter and Annual Report for 2019/20. This report highlights how West of Scotland Housing Association (WSHA) performed in relation to the outcomes from the Scottish Housing Regulator.
We must firstly acknowledge the challenges we have all faced as a result of the Coronavirus pandemic. Since the 18th March our staff have been working from home to deliver services, and on behalf of WSHA, the Board and Tenants Advisory Group we would like to take this opportunity to thank you for your patience and understanding during this time. This has been the biggest challenge that WSHA has faced in its’ 55 year existence and we are proud of how staff have continued to provide vital services to tenants whilst also expanding the support we can provide. You can find an overview of the support given to tenants here.
Each year we contract Research Resource, an independent market research company, to undertake a survey of over 800 of our tenants. We ask a range of questions that are required by the Scottish Housing Regulator, and a range of other questions the results of which inform our priorities and impact on service delivery.
We are pleased to see improvements in most areas which reflects our focus on improving services in key areas such as our repairs service. However, we recognise there are still improvements to be made and we have aimed to address these within our Corporate Business Plan 2020-2025 which outlines our key aims and objectives we aim to achieve by 2025. You can read more about the priorities for the upcoming year in this report.
We will continue to put tenants and their views at the heart of service delivery and will explore new ways to them involved including creating a Reader’s Panel and encouraging younger tenants to get involved.
We look forward to being part of another exciting year at WSHA.
On behalf of everyone at West of Scotland Housing Association,
(Chair, Tenant Advisory Group)